Our clients come from the automotive industry (manufacturers, dealers and fleet providers) as well as from insurance and financial institutions. To meet their differing and ever-changing needs, we boast a broad offering that keeps pace with rapid changes in the market.
CASE STUDY : An efficient and solid alliance
In France, more than ten years ago, a major car manufacturer chose Opteven to help them to develop their service offering. They wanted a simple range of high-quality propositions, a controlled budget and, very importantly, a partner with an innovative, customer-focused mindset. It has been a highly successful journey. Together, we have created clear, tailored contracts, and specific legal arrangements.
Thanks to Opteven, they now provide a wide range of services for new and used cars or motorcycles: manufacturer assistance, warranty or maintenance contracts. It represents 7,000 warranty and maintenance contracts and 1,300 assistance claims per year. There has been continuous evolution and innovation, electric and connected vehicles are now the priority. Our partner is highly complimentary about the quality of service and support.
CASE STUDY : A range of complete services
Our partner is a French motor vehicle distribution group. To expand their value proposal, we got together with them to create a new, bespoke offering specific to used vehicles. The result is a range offering a complete service to buyers, devised for our client as a tool complementary to its dealership activities. This initiative, taken in response to market conditions, translates our partner’s will to expand the classic offering on used vehicles for private owners. With a forecast 13,000 to 15,000 cases yearly, this range enables our customer to propose its buyers a high quality, packaged service offering.
CASE STUDY : Full support for vehicle financing
Our partner is a financial company specialising in the automobile sector, a member of one of France’s largest banking groups. It markets a complete range of insurance and vehicle financing ancillary services.
- Claims management (mechanical failure warranty contracts) on behalf of its internal insurer
- Full maintenance contract services for all their brands
- 24/7 roadside assistance
Our client sells nearly 50,000 warranty, maintenance, and assistance contracts operated by Opteven every year.
Together, over the last 10 years, we have developed proposals to meet new travel mobility needs. The latest example is dedicated contracts for electric vehicles.
CASE STUDY : Successful together
A leading leasing company has entrusted us with providing assistance for its 100,000 vehicles over the last 12 years. They appreciate our expertise in their sector and our high quality of service. Our processes are integrated into the client’s operational processes in order to guarantee perfect communication between our teams, monitoring of fixed assets, and good mobility for drivers.
CASE STUDY : A partnership relation for the long haul
For one of its biggest partners, Opteven intervenes across the whole scope of Assistance, Mechanical Breakdown Insurance, and Vehicles Beyond Economic Repair. To best assist this partner, we created a dedicated hub in our organisation from which we manage 1 million vehicles yearly with assistance, and which generates 27,000 calls a month.
In order to offer blanket assistance, we provide our partner with a complete solution that incorporates assistance services in contracts intended for their customers. This historical Opteven partner hails our service quality and our ability to adapt our operational management to the demands of their organisation.